Seller verification — what we collect and why

When you complete seller verification, here's exactly what we collect, why, and where it goes.

What we collect

Personal details

• First and last name — required for the TradeSafe token
• RSA ID number (or passport) — required by FICA / KYC
• Mobile number — TradeSafe SMSes you when payouts land

Banking details

• Bank (Capitec / FNB / Standard Bank / etc.) — from a fixed list of TradeSafe-supported banks
• Account number — your full bank account number
• Account type — Cheque / Savings / Transmission

Business details (optional)

Only if you're trading as a registered business:

• Business name
• Type (Pty Ltd / CC / Sole Proprietor)
• Registration number
• Tax number

Where the data goes

Your browser
    │  HTTPS POST (TLS 1.3)
    ▼
CrankMart API (1 request)
    │  Server-side forward — never persisted in CrankMart's DB
    ▼
TradeSafe GraphQL API (regulated escrow provider)
    │
    ▼
Returns: opaque token ID (e.g. "ts_abc123")
    │  Persisted in users.tradesafe_token_id
    ▼
CrankMart database

Key fact: CrankMart's database stores only the opaque token ID. Your ID number and bank account number pass through CrankMart's servers only so they can be sent on to TradeSafe, and we don't keep them. We never ask for your card CVV or bank PIN.

What CrankMart does store

After verification:

• Your name (for display on listings and order pages)
• Your TradeSafe token ID (to settle payouts against)
• seller_payout_accounts row marking you as verified + payouts enabled

What TradeSafe does

• Stores your PII per their FICA-compliant retention policy
• Runs Account Verification Service (AVS) against your bank in production (sandbox skips this)
• Issues payouts to your nominated bank account when a transaction completes
• Handles any disputes that escalate beyond CrankMart's first-line mediation

POPIA notes

• We collect only what's necessary for marketplace payments
• We don't share your verification data with anyone other than TradeSafe
• You can download your data or delete your account yourself under Account → Profile → Your data (or email support@crankmart.com). Deletion is blocked while you have an order in progress, and TradeSafe-side data is kept while you have active payouts (legal hold)
• See the full Privacy Policy

Changing your details later

Once your verification is set up, banking details can't be edited on the form. To change your payout account, follow Changing your banking details. Never send bank details by email, chat or phone.

I haven't verified yet — what now?

Open the verification form →