Changing your banking details

We'll never ask you to send bank details by email, chat or phone. Not to support, not to a "CrankMart" WhatsApp number, not to anyone. If someone asks, it isn't us.

Your payout bank account can't be edited on the verification form once it's set up. Changes go through support, and every change is checked by a person first.

How to change your banking

1. Email support@crankmart.com from the address on your CrankMart account and say you'd like to change your payout account. Add a short reason, like "switched banks" or "closed my old account".
2. Leave your bank details out of the email. No account number, no statement, no screenshot. If you've already sent them, let us know and we'll delete them from our support inbox.
3. We check it's really you. We use the details we already have for you, never anything sent in the request, before anything changes.
4. You give the new details yourself, never to a person. Once we've confirmed it's you, we'll tell you the next step. Nobody at CrankMart will ask you to read out or send your bank details.

The 48-hour wait

After a change is approved, there's a 48-hour wait before your new account is used. It's a short delay that gives you time to tell us if the change wasn't you.

What about orders already in progress?

Orders that were already paid before the change normally stay linked to your old account, and TradeSafe (the escrow service that holds the buyer's money until they have the item) pays them out there. Orders placed after the change go to your new account. If you have orders in progress, mention them in your email and we'll tell you which account they'll pay into.

If you've closed your old account or lost access to it, say so in your email and we'll prioritise it.

If a payout fails

If TradeSafe can't pay a sale into your bank account (for example, the account is closed or a detail is wrong), we'll let you know by email and show a notice on your Payouts page. Change your banking as described above. Once it's right, we ask TradeSafe to pay that money into your current account, and TradeSafe decides when that payment runs. If your banking was already correct, tell support and we'll ask TradeSafe to try again. You don't need to send us anything else.

Why so careful?

Changing bank details is a common trick in account takeovers: someone who gets into your CrankMart account would try to send your payouts to their own bank. Keeping bank details out of email, checking it's you, and the 48-hour wait all make that much harder.